Refund Policy

At LoamviewPark Photography, we strive to provide high-quality photography services and products to all our clients. We understand that circumstances may arise where you need to cancel a booking or request a refund. This Refund Policy outlines our guidelines regarding deposits, payments, cancellations, and refunds.

1. Deposits and Retainer Fees

1.1 Non-Refundable Deposits

To secure a photography session or event date, we require a non-refundable deposit (typically 25-50% of the total service fee). This deposit serves as a retainer to reserve your date and is applied toward your total balance.

1.2 Purpose of Deposits

The non-refundable nature of deposits is due to the fact that once a date is reserved for you, we decline all other potential bookings for that date. The deposit compensates us for this opportunity cost and for the administrative work involved in booking your session.

2. Cancellation and Refund Policy for Photography Services

2.1 Client Cancellation Timeframes

If you need to cancel your photography session, the following refund terms apply:

For Standard Photography Sessions (Portraits, Family, etc.):

• Cancellation more than 30 days before the session: The deposit is non-refundable, but any additional payments made will be refunded in full.
• Cancellation 15-30 days before the session: The deposit is non-refundable, and 50% of any additional payments made will be refunded.
• Cancellation less than 15 days before the session: No refund will be provided.

For Wedding and Event Photography:

• Cancellation more than 90 days before the event: The deposit is non-refundable, but any additional payments made will be refunded in full.
• Cancellation 30-90 days before the event: The deposit is non-refundable, and 50% of any additional payments made will be refunded.
• Cancellation less than 30 days before the event: No refund will be provided.

2.2 Cancellation Process

All cancellations must be submitted in writing (email is acceptable) to be effective. The cancellation date will be the date we receive your written notice. Please include your name, contact information, and booking details in your cancellation notice.

2.3 Exceptional Circumstances

We understand that exceptional circumstances beyond your control may sometimes occur. In cases of serious illness, injury, or bereavement, we may, at our discretion, offer a more flexible approach to our cancellation policy. Each situation will be evaluated on a case-by-case basis, and supporting documentation may be requested.

3. Rescheduling Policy

3.1 Rescheduling Requests

If you need to reschedule your photography session, the following terms apply:

• Rescheduling request made more than 14 days before the session: One reschedule is permitted at no additional cost, subject to our availability.
• Rescheduling request made 7-14 days before the session: A rescheduling fee of 25% of the deposit amount will apply.
• Rescheduling request made less than 7 days before the session: A rescheduling fee of 50% of the deposit amount will apply.

3.2 Rescheduling Limitations

Rescheduled sessions must take place within six months of the original session date. If the rescheduled session cannot be accommodated within this timeframe, it will be treated as a cancellation subject to our standard cancellation policy.

4. Photographer Cancellation

4.1 Illness or Emergency

In the unlikely event that LoamviewPark Photography must cancel a session due to illness, emergency, or other circumstances beyond our control, we will:

1. Attempt to find a qualified replacement photographer of similar style and skill level, or
2. Reschedule the session at a mutually convenient time, or
3. Provide a full refund of all payments made, including the deposit

4.2 Extreme Weather Conditions

For outdoor sessions, extreme weather conditions (heavy rain, snow, excessive heat, etc.) may necessitate rescheduling. This decision will be made by the photographer, typically 24-48 hours before the session. In such cases:

• No rescheduling fee will be charged
• The session will be rescheduled at a mutually convenient time
• If rescheduling is not possible, our standard cancellation policy will apply

5. Refund Policy for Products and Prints

5.1 Custom Products

Custom products (albums, prints, wall art, etc.) are created specifically for each client and cannot be resold. Therefore:

• Once an order for custom products has been placed and production has begun, no refund will be provided.
• If production has not yet begun, cancellation may be possible with a 50% restocking fee.

5.2 Defective Products

If you receive a product that is defective or damaged upon delivery:

• Notify us within 7 days of receipt with photographs documenting the issue
• We will replace the defective product at no additional cost
• Alternatively, we may offer a full refund at our discretion

5.3 Image Editing and Artistic Style

Photography is an artistic service. While we strive for client satisfaction, we cannot offer refunds based on subjective preferences regarding artistic style, image composition, or editing choices that align with our portfolio and established style.

6. Digital Products and Downloads

6.1 Digital Image Files

Due to the nature of digital products, once digital image files have been delivered to you, no refunds can be provided.

6.2 Online Galleries

Online galleries are typically available for a limited time (usually 30-60 days) as specified in your contract. It is your responsibility to download your images within this timeframe. Requests to reactivate an expired gallery may incur additional fees.

7. Payment Processing and Refund Methods

7.1 Refund Processing Time

When a refund is approved, it will be processed within 14 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution.

7.2 Refund Method

Refunds will be issued using the same payment method used for the original transaction. For example:

• Credit card payments will be refunded to the same credit card
• Bank transfers will be refunded via bank transfer
• Cash payments will be refunded by bank transfer or check

8. Disputes and Resolutions

If you are dissatisfied with our services for any reason, we encourage you to contact us directly to discuss your concerns. We are committed to finding fair and reasonable solutions to any issues that may arise.

In the event of a dispute regarding refunds, both parties agree to engage in good-faith negotiations before pursuing other remedies. If a resolution cannot be reached, the dispute will be governed by the laws of the United Kingdom as outlined in our Terms and Conditions.

9. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. It is your responsibility to review this Refund Policy periodically for changes. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.